Privacy Policy
We value your privacy at Green Plaza Frame
Information We Collect
When you reach out for corporate floral arrangements or gift services, we gather information you choose to share. This covers your name, company name, email, phone, delivery addresses, and precise specifications for your floral needs. We also collect payment details during orders, though they are securely processed by our payment partners.
For corporate clients, we may obtain extra business particulars like company registration data, preferred delivery timelines, and budget constraints to tailor our service to your business needs.
Our website automatically gathers certain technical information when you visit. This includes your IP address, browser type, device information, and how you navigate through our site. We use this data to improve our website performance and understand how clients find our services.
How We Use Your Information
We use your personal information primarily to fulfill flower orders and provide excellent customer service. This includes processing your orders, coordinating deliveries, creating custom arrangements based on your requirements, and communicating about your service needs.
We also use information to improve our services and website experience. This helps us understand which corporate floral services are most valuable to our clients and how we can better serve the business community in United Kingdom.
Information Sharing and Disclosure
Green Plaza Frame respects your privacy and does not sell your personal data to third parties. We disclose information only as needed to deliver our services or when legally mandated.
We may share necessary information with trusted service partners who help us operate our business. This includes delivery partners, payment processors, and technical service providers. These partners are contractually obligated to protect your information and use it only for the specific services they provide to us.
We may disclose information if required by law, court order, or government request. We may also share information to protect our rights, property, or safety, or the safety of our customers and employees.
Data Security Measures
We treat the protection of your personal data with utmost seriousness and apply suitable technical and organizational safeguards to shield it. This covers safe data storage, encrypted transmissions, and restricted access to personal information inside our organization.
Secure Storage
Personal data is kept in secure systems with access controls and ongoing security monitoring.
Encryption
Sensitive data transfers are encrypted to safeguard information during interactions between your browser and our systems.
Limited Access
Only authorized staff with a business need can access customer data.
Although we employ robust security measures, no online transmission method is completely secure. We continually update our security practices to defend against emerging threats.
Your Privacy Rights
You hold important rights regarding your personal data. Depending on relevant laws, you may be entitled to access, amend, erase, or limit how your information is used.
To exercise these rights, contact us using the details at the end of this policy. We will respond within a reasonable timeframe as required by law.
Data Retention
We keep personal data only as long as needed to deliver our services and meet legal obligations. Retention durations vary by data type and purpose of collection.
Typical Retention Durations:
- Customer contact and order details: three years after the last service interaction
- Payment transaction records: seven years for tax and accounting needs
- Website analytics data: twenty-six months for service improvement analysis
- Marketing communication preferences: Until you unsubscribe or two years of inactivity
Cookies and Website Tracking
Our site utilizes cookies and similar technologies to enhance your browsing experience and to gain insight into how visitors interact with our pages. Cookies enable us to recall your preferences and to evaluate site performance.
You can adjust cookie preferences in your browser. Note that turning off certain cookies may impact site functionality. For comprehensive details about our cookie practices, please consult our Cookie Policy.
Third-Party Links
The site may include links to third-party websites or services. This privacy policy covers only Green Plaza Frame and our site. We are not responsible for the privacy practices of external sites.
We recommend reviewing the privacy policies of any third-party sites you access through links on our site.
Policy Updates
We may periodically revise this privacy policy to reflect changes in our practices, offerings, or legal obligations. If substantial changes occur, we will refresh the "Last Updated" date shown at the top of this policy.
We invite you to review this policy from time to time to stay informed about how we safeguard your privacy.
Contact Us About Privacy
If you have questions about this privacy policy, wish to exercise your privacy rights, or have concerns about how we process your information, please reach out to us.
Contact Us About Privacy
Green Plaza Frame Privacy Team
Floral Street, London
London, United Kingdom WC2E 9JH
Email: [email protected]
Phone: +44 20 7946 0123
For privacy-related inquiries, please include "Privacy Request" in your subject line and provide as much detail as possible about your request. We aim to respond to all privacy requests within seven business days.